Privacy Policy

This Privacy Policy describes how Four Cents (a Proprietorship firm), operating under the brand RPO Appointment Experts, collects, uses, and protects the personal information of users who visit our website rpoappointment.in and use our services.

By using our website or services, you agree to the collection and use of your information as described in this policy.

1. Business Entity

RPO Appointment Experts is a service operated by Four Cents, a Proprietorship firm registered in India. Four Cents provides appointment booking assistance for Regional Passport Offices across India.

2. Information We Collect

We collect the following types of personal information when you use our service:

• Contact Information: Your full name, phone number, and email address.
• Passport and Application Details: Passport number, date of birth, application reference number, and other details required to complete your RPO appointment booking.
• Payment Information: Transaction details processed through our payment gateway. We do not store your full credit/debit card numbers on our servers.
• Communication Data: Messages exchanged via WhatsApp, phone calls, or email related to your booking.
• Technical Data: IP address, browser type, device information, and pages visited on our website, collected automatically through cookies and analytics tools.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and complete your RPO appointment booking.
• To communicate with you about your appointment status, confirmations, and updates.
• To provide customer support and respond to your queries.
• To process payments for our services.
• To improve our website, services, and user experience.
• To send you relevant service-related notifications (not marketing spam).
• To comply with legal obligations.

4. Data Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following cases:

• Payment Processors: Your payment details are shared with our payment gateway provider to process transactions securely.
• Service Delivery: Limited information may be used to complete your appointment booking on the Passport Seva portal on your behalf, as authorized by you.
• Legal Requirements: We may disclose your information if required by law, regulation, or legal process.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, typically for a period of 12 months after your last transaction with us. After this period, your data is securely deleted or anonymized unless we are required by law to retain it for a longer period.

You may request deletion of your data at any time by contacting us.

6. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Specifically, we use:

• Google Ads (AW-18009472673): To measure the effectiveness of our advertising campaigns and serve relevant ads to users who have visited our website.
• Google Analytics: To understand how visitors interact with our website, including pages visited, time spent, and traffic sources.
• Essential Cookies: To ensure the basic functionality of our website, such as navigation and session management.

You can manage cookie preferences through your browser settings. Disabling cookies may affect some features of our website.

7. Third-Party Services

Our website and services integrate with the following third-party platforms:

• WhatsApp (Meta): We use WhatsApp as a primary communication channel. Messages sent via WhatsApp are subject to WhatsApp's Privacy Policy.
• Payment Gateway: Payments are processed through a third-party payment gateway. Your payment data is handled according to their security and privacy policies.
• Google Services: Google Ads and Google Analytics are governed by Google's Privacy Policy.

8. Security Measures

We take the security of your personal information seriously and implement the following measures:

• SSL/TLS encryption for all data transmitted through our website.
• Secure storage of personal data with restricted access.
• Regular review of our data handling practices.
• Use of trusted, PCI-compliant payment processors.

While we take reasonable precautions, no method of transmission or storage is 100% secure. We cannot guarantee the absolute security of your data.

9. Your Rights

As a user of our services, you have the following rights regarding your personal information:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal data, subject to any legal retention requirements.
• Withdrawal of Consent: You can withdraw your consent for data processing at any time by contacting us.
• Objection: You can object to the processing of your data for specific purposes.

To exercise any of these rights, please contact us using the details provided below.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically.

Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

• Business Name: Four Cents (Proprietorship)
• Service: RPO Appointment Experts
• Website: rpoappointment.in
• WhatsApp: +1 807 357 5848
• Phone: +1 807 357 5848